Frequently Asked Questions

Yes! Our Free plan gives you 10 daily searches forever. No credit card required. You can upgrade anytime to unlock more features.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately. When downgrading, you'll retain access until the end of your current billing period.

We accept all major credit cards, PayPal, and cryptocurrency payments via Stripe. Enterprise customers can also arrange custom payment terms.

Annual billing saves you 20% compared to monthly billing. You'll be charged once per year and can cancel anytime. Unused time is prorated if you cancel early.

No, balance never expires. You can purchase balance at any time and use it whenever you need it.

The API will return a 429 status code when you hit your rate limit. You can upgrade your plan at any time to increase limits immediately, or wait until your daily limit resets. All API tiers support 3 requests per second by default, with custom rate limit adjustments coming soon.

We prioritize operational security and privacy. We do not retain any data except for operational security purposes. Search history retention varies by plan: Free (7 days), Starter (30 days), Researcher (90 days), and Investigator (1 year). Enterprise plans have flexible retention options.

IntelX Dashboard Access allows you to download parts of an intelx.io file!

Yes, IP whitelisting is available for all API tiers. Researcher plans get 1 IP whitelist, Investigator plans get 3, and Enterprise plans get 10 IP whitelists. This helps secure your API access.

Navigate to your account settings page and scroll down to the API section. Your API key is displayed there and can be copied with one click. API keys are available for Researcher, Investigator, and Enterprise plans.

Yes! Comprehensive API documentation is available at docs.osintcat.net. All users have access to the documentation, regardless of their plan.

All API tiers support 3 requests per second by default. Custom rate limit adjustments are coming soon and will be available for all API tiers. Daily search limits vary by plan: Researcher (300/day), Investigator (750/day), and Enterprise (unlimited).

All customers can contact support via Discord or Email. Higher tier customers receive priority support with faster response times. Enterprise customers get 24/7 priority support across all channels. Visit our Support Center to open a ticket.

We maintain a 100% uptime SLA globally. Our infrastructure is designed for high availability and reliability, ensuring your OSINT operations run smoothly around the clock.

Yes, Enterprise customers receive a dedicated account manager who helps with onboarding, custom integrations, and ongoing support. This ensures you get the most value from our platform.

Absolutely! We provide integration support for all API customers. Enterprise customers get custom integrations support, but all API users can reach out via our Support Center for integration assistance.

We prioritize security and privacy. We do not retain any search data except for operational security purposes. All API communications are encrypted, and we support IP whitelisting to restrict access to authorized IPs only.

Yes, all data processing is fully compliant with EU data protection regulations. We process data in secure data centers with strict access controls, and we maintain zero-logging policies for your search queries.

If you need to request data removal, you can do so through our Data Removal page. We process all removal requests in accordance with applicable privacy laws.