Frequently Asked Questions

A data breach occurs when unauthorized individuals gain access to a system and expose sensitive information — such as email addresses, passwords, phone numbers, or financial data. Breached records often circulate online after an incident. OsintCat lets you search whether your information appears in known breach datasets, so you can take action (change passwords, enable 2FA, etc.) to protect yourself.

No. OsintCat is designed for users to investigate their own data or to conduct research with explicit legal authorization. Looking up personal data belonging to another individual without their consent is prohibited by our Terms of Service and may violate applicable privacy laws (including GDPR). Legitimate use cases include cybersecurity research, fraud prevention, or licensed investigative work — all subject to proper authorization.

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data we hold: (1) <strong>Right of Access</strong> — request a copy of your data; (2) <strong>Right to Rectification</strong> — request correction of inaccurate data; (3) <strong>Right to Erasure</strong> ('right to be forgotten') — request deletion of your data; (4) <strong>Right to Data Portability</strong> — receive your data in a structured, machine-readable format; (5) <strong>Right to Restrict Processing</strong> — limit how we use your data; (6) <strong>Right to Object</strong> — object to processing based on legitimate interests. To exercise any of these rights, contact us at <a href="mailto:[email protected]" style="color: var(--primary);">[email protected]</a>. We will respond within 30 days. You also have the right to lodge a complaint with the relevant supervisory authority in your country.

Yes! Our Free plan gives you 10 daily searches forever. No credit card required. You can upgrade anytime to unlock more features.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately. When downgrading, you'll retain access until the end of your current billing period.

We accept all major credit cards (Visa, Mastercard, Amex), Google Pay, Apple Pay, PayPal, and cryptocurrency (via OxaPay). Card payments and Google Pay / Apple Pay are processed securely by Stripe. Enterprise customers can also arrange custom payment terms.

Annual billing saves you 20% compared to monthly billing. You'll be charged once per year and can cancel anytime. Unused time is prorated if you cancel early.

No, balance never expires. You can purchase balance at any time and use it whenever you need it.

We do not store your payment card details on our servers. All card payments, including Google Pay and Apple Pay, are processed by Stripe, a PCI-DSS Level 1 certified payment processor. PayPal payments are handled directly by PayPal. Cryptocurrency payments are processed by OxaPay. We only receive a transaction ID and payment confirmation — never your full card number, CVV, or bank details.

Yes. Google Pay is supported and processed entirely through Stripe, our PCI-DSS certified payment partner. When you choose Google Pay at checkout, you are redirected to Google's secure payment flow. OsintCat never sees or stores your Google Pay credentials or card details. Stripe's and Google's respective privacy policies govern how your payment information is handled.

You can cancel your subscription at any time. Log in to your account, go to Account Settings → Billing, and select 'Cancel Subscription'. Your access continues until the end of the current billing period — you will not be charged again. For annual plans, the same applies; no refund is issued for the remaining period unless required by applicable law. If you experience any issues cancelling, open a support ticket and our team will assist you promptly.

The API will return a 429 status code when you hit your rate limit. You can upgrade your plan at any time to increase limits immediately, or wait until your daily limit resets. All API tiers support 3 requests per second by default, with custom rate limit adjustments coming soon.

We prioritize operational security and privacy. We do not retain any data except for operational security purposes. Search history retention varies by plan: Free (7 days), Starter (30 days), Researcher (90 days), and Investigator (1 year). Enterprise plans have flexible retention options.

IntelX Dashboard Access integrates directly with intelx.io, a professional deep-web intelligence archive. With this feature you can retrieve file fragments and records associated with your query directly from the IntelX database, giving you access to data sources not available through standard OSINT channels. This feature is available on Researcher, Investigator, and Enterprise plans.

Yes, IP whitelisting is available for all API tiers. Researcher plans get 1 IP whitelist, Investigator plans get 3, and Enterprise plans get 10 IP whitelists. This helps secure your API access.

Navigate to your account settings page and scroll down to the API section. Your API key is displayed there and can be copied with one click. API keys are available for Researcher, Investigator, and Enterprise plans.

Yes! Comprehensive API documentation is available at docs.osintcat.net. All users have access to the documentation, regardless of their plan.

All API tiers support 3 requests per second by default. Custom rate limit adjustments are coming soon and will be available for all API tiers. Daily search limits vary by plan: Researcher (300/day), Investigator (750/day), and Enterprise (unlimited).

All customers can contact support via Discord or Email. Higher tier customers receive priority support with faster response times. Enterprise customers get 24/7 priority support across all channels. Visit our Support Center to open a ticket.

We maintain a 99.9% uptime SLA globally. Our infrastructure is designed for high availability and reliability, ensuring your OSINT operations run smoothly around the clock. Scheduled maintenance windows are announced in advance and do not count against the SLA.

Yes, Enterprise customers receive a dedicated account manager who helps with onboarding, custom integrations, and ongoing support. This ensures you get the most value from our platform.

Absolutely! We provide integration support for all API customers. Enterprise customers get custom integrations support, but all API users can reach out via our Support Center for integration assistance.

We prioritize security and privacy. We do not retain any search data except for operational security purposes. All API communications are encrypted, and we support IP whitelisting to restrict access to authorized IPs only.

Yes, all data processing is fully compliant with EU data protection regulations. We process data in secure data centers with strict access controls, and we maintain zero-logging policies for your search queries.

If you need to request data removal, you can do so through our Data Removal page. We process all removal requests in accordance with applicable privacy laws.